Update your personal info, make a renewal payment, find policy docs — and more!
All in one place, whenever it suits you! There are a bunch of tasks you can easily tick off your to-do list:
It’s simple! Just enter the details — and make sure the info you enter is as it appears on your policy documents, to reduce the chance of errors later.
We’ll need details of what happened, and any photos or documents related to the incident.
Follow the guided prompts. Supply photos, documents and details where required.
We will assist you in arranging the assessment and repair process.
Track your progress of your claim online at any time, whether you lodged it online or over the phone.
We’ll let you know the outcome of your claim and organise a settlement if applicable.
Ready to get started?
Creating an AAMI Online Services account is simple. Just enter a few details and ensure that the info you enter is as it appears on your policy documents.
Manage your insurance from your phone
The AAMI App lets you manage your insurance, track your claims and more, right from your phone.
Eligible customers can enjoy special offers, access to event perks like priority entry, premium viewing or pre-sales here.
Showing ofA DAY ON THE GREEN Get your tickets with AAMI & access exclusive event perks!
A DAY ON THE GREEN Get your tickets with AAMI & access exclusive event perks!
A DAY ON THE GREEN AAMI customers enjoy event perks like Express Entry, Express Bar Lanes and Pre-Sales!
AAMI Events and Experiences eligibility
Customers with the following AAMI policies are eligible to access AAMI Events and Experiences via My Account or the AAMI App:
AAMI Online Services
Changing the address on your insurance is easy and can be done completely online. Simply log in to My Account, select ‘My policy list’ then ‘Update my policy’, and choose ‘Contact details’ under the ‘My personal details’ heading. Remember to double check that your mailing address is the correct one also.
Please note: Life Insurance and Income Protection aren't currently supported online. Please call us on 13 22 44 if you need to change your address.
How do I get a copy of my insurance certificate?Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account. These are:
You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.
If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.
How do I track my claim?Once you’ve lodged a claim, we make it easy to view its status. Simply login to your AAMI My Account or the AAMI App and you can:
You can change your credit card and direct debit details online in your AAMI My Account.
Simply sign in to your My Account and find the policy you want to update, click on 'View my policy' from the pop-up menu, then select the 'Change payment details' tab.
Please note, this isn't available for CTP, MAI Insurance, or life insurance products.
How do I change my email address?To change your email address, sign in to your My Account, select the policy you need to change your email for, then choose 'Update my policy' or 'View policy'.
From there, navigate to the 'Personal details' tab, and you'll see an option to edit your email address.
How do I reset my password?An email enabling you to change or reset your password will be sent to the email address you supplied us with when you registered for your My Account.
Sometimes these emails can be sent to your junk or spam folders – so be sure to check there as well.
How can I make a claim?You can make a claim any time online through your AAMI My Account.
Simply sign in, select the policy you'd like to make a claim for, then select 'make a claim' in the pop-up tile that appears. Just follow the prompts and you'll be guided through each step.
Once you've completed the form an insurance agent will assess it and AAMI will contact you and process your claim with haste.
This is a simpler, faster and more streamlined way to make a claim. Alternatively, you can call the claims line 24/7 on 13 22 44 - just keep in mind that due to call volumes there may be a wait.
AAMI Online Services eligibility
Policy holders with the following policy types can use AAMI Online Services to view and update their policy info, renew policies, make claims, track claims and more:
Policy holders with the following policy types can view their policy info, and make and track claims, but can’t make changes to their policy info:
Policy holders with the following policy type can view and update their policy info:
Policy holders with the following policy types can view their policy info:
Policy holders with a Business Insurance policy can view some policy info.
Travel Insurance and ACT MAI policies can’t be viewed via Online Services.
COOKIE AND DATA POLICY
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how AAMI collects and uses data related to your online activity, and how you can choose to remain anonymous.
AAMI GENERAL INSURANCE
AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and SA CTP Insurance, ACT MAI Insurance, Caravan Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. AAMI Business Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI Business Insurance. Registered Office, Level 23, 80 Ann Street, Brisbane QLD 4000.
Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it's appropriate for you before making any decisions about whether to buy or continue to hold a product. The Target Market Determination is also available.
AAMI PET INSURANCE
Petinsurance.com.au policies entered into for the first time prior to 07/11/2023 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, are arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and are promoted and distributed by PetSure’s Authorised Representatives (AR) Pet Insurance Pty Ltd ABN 38 607 160 930, AR 1234944 (PIPL) and Platform Ventures Pty Ltd ABN 35 626 745 177, AR 001266101 (under the AAMI brand)(Ventures).
Petinsurance.com.au policies entered into for the first time on or after 07/11/2023 and subsequent renewals of those policies are issued by PetSure and are promoted and distributed by PetSure’s AR, PIPL and Ventures. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at Petinsurance.com.au.
AAMI HEALTH INSURANCE
AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.
AAMI LIFE INSURANCE
AAMI Life Insurance products, other than in some circumstances the Redundancy Benefit, are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies are not part of the Suncorp Group. TAL Life uses the AAMI brand under licence from the Suncorp Group. Redundancy Benefit provided on or before 31st March 2020 was issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 are issued by TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Products you must read the relevant Product Disclosure Statement. The Target Market Determination is also available.
TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.
